Help Us Help You
During the winter months, the call volume in our office almost triples. One of our key advantages above our competitors is that every time you call our office, you get to speak with a real person who is concerned about helping you. We can take payments over the phone, take requests for propane deliveries and service work. Since we are experiencing such a high call volume, we ask that you Help us to Help You.
Have your name and service address ready to give to the customer service team.
We don’t need a history of the home, when you purchased it, or how long you have been a customer. Several pieces of key information are needed so that we can look up your account when you call in; the first and foremost your name and service address.
If you are calling in to make a payment, have your payment information ready.
We accept credit/debit cards as well as banking information for payments. Have these items ready before calling in so that you don’t have to look for them while customer service is on hold.
When requesting a delivery, make sure your driveway is clear of snow/ice/other cars, etc.
Drivers must have access to your propane tank that is the least path of resistance. It is not a safe practice to place a driver, our equipment, or your property in an unsafe situation.
Let us know at the time of your call what your gauge reading is. Tanks have a gauge located under the dome which will tell you how much % is remaining.
Our service area encompasses nearly 5000 full and part time residents. When calling in, unless it is an emergency, realize that we may have to schedule your request for a later date. Same day appointments are reserved for emergencies and are subject to availability. We work our customers in quickly, and prioritize according to their specific needs.
We stand ready to help you at any time; and offer 24 hour emergency services. Be sure to have as many details as possible so that we may help you more quickly and efficiently.